At Datacom we’ve been delivering IT services in complex and business critical IT environments for nearly 50 years. We understand the challenges of managing and operating in a multi-vendor outsourced environment with different service levels, commercial agreements and levels of maturity.
Datacom’s Unified Services Management (USM) offering makes sense of this by providing a single point of contact that manages the operational environment regardless of the organisation providing services.
The two main components in our offering are the USM team, providing management and oversight as well as driving maturity of service management processes, and our service desk who provide a single source of truth on operational performance.
Datacom’s Unified Services Management offers the following benefits: