With 50 years’ experience in technology, Datacom has grown to be one of Asia Pacific’s leading locally-owned IT-based service providers. We operate across New Zealand, Australia, Malaysia and the Philippines employing over 4,700 talented professionals across 27 offices. Privately owned, our culture is shaped by autonomy, collaboration, agility and speed. And because we're continually sharpening our skills at the leading edge of technology, our future looks bright together.

 

Due to growth, Datacom Systems requires additional Microsoft Dynamics CRM support. We are looking for expressions of interest from Dynamics CRM Application Support Consultants who would be interested in joining our Software Solutions team either on a permanent or contractual basis. In this role you will be responsible for supporting Microsoft solutions for our customers across a variety of industries. Working with internal and external customers, you will work on change requests, support and ongoing maintenance of applications.

 

Responsibilities:

  • Supporting and maintaining Microsoft Dynamics applications
  • Monitoring of service desk tickets assigned to the queue and process based on priority and agreed SLA's
  • Providing high-quality technical support to effectively diagnose and resolve support incidents reported by external customers
  • Providing thorough and clear documentation
  • Maintaining an accurate record of progress against requests for service using the ITSM tool
  • Providing excellent customer service and ownership of technical support issues

Skills/ Experience Required:

  • Minimum 3+ years of hands on MS Dynamics CRM support (must have)
  • Experience with Microsoft SQL Server, Visual Studio, Software Development Life Cycle
  • Excellent problem solving with great communication skills and attention to detail
Our Brisbane Datacom office offers a fantastic working environment. Centrally located in a unique heritage listed building in Ann St, Fortitude Valley, we are close to public transport so commuting to work won’t be a problem. Our workplace culture is friendly yet professional and we continuously strive to ensure that every employee feels valued. Our staff enjoy a variety of benefits including a fully stocked kitchen, free fruit, state of the art coffee machine, break out room, casual Friday’s and an active social club. With a prominent Corporate Social Responsibility program in place, we also offer all staff access to volunteer days.

 

***Please only apply if you meet the skills/experience criteria outlined above.  You must also possess full rights to work in Australia

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