Datacom is one of the largest Australasian owned professional IT Services Providers. Through our superior delivery of professional technical support, Datacom is a trusted partner to a number of SA and national companies.
Our goal is to make our company a market leading, fun and rewarding environment for all staff. We are seeking to hire an energetic and motivated individual to join the company as a Service Desk Analyst.
At Datacom, the Service Desk is the front line of the Managed Services department. They are the hub of internal communication and the first point of contact for customer communication.
Through the use of their intimate customer knowledge, general IT understanding and remote control tools, the Service Desk will resolve customer issues directly where possible. Where additional support services are required, the Service Desk coordinates the other resources to manage the resolution.
As Service Desk Analyst, you will be responsible for:
- Incident and Service Request Management
- Customer Service
- Technical Assistance
- Alert Monitoring
- Documentation
To be successful in this role, you will have:
- Knowledge of MS Operating Systems and applications
- Hands-on experience with MS Windows XP/ 7/ 8, MS Office Suite and Active Directory
- A strong customer service focus and excellent communication skills
- The ability to solve technical problems quickly and maintain core capabilities when under pressure
- TAFE Cert IV, Microsoft Certification or a degree in Information Systems are desirable
- Exposure to ITIL methodologies would be desirable
We provide a collegially driven, relaxed working environment. We attract and retain talented, passionate people who are creative and love what they do.
We have a very light touch management style and an environment where your ideas are listened to and respected.
You’ll have the freedom to get on with it and put your ideas into practice. We actually care about our people and we want to make sure you enjoy coming to work each day!
Please note, you must be either an Australian Citizen, have a Visa to work in Australia or be a Permanent Resident.
We would love to hear from you, so please hit the apply button below.
- Great company culture
- Fantastic career development
- Diverse range of clients