The department’s brief covers a very wide range of services – from supporting and advising the Premier, Cabinet, Ministers and agencies, to holding major events for Queensland Week and Australia Day. They are also responsible for ‘Community Cabinet’ which gives Queenslanders the opportunity to engage in their democracy and raise their concerns directly with Cabinet members.
The department was seeking to build a long-term trusted partnership with a technology provider. A commitment to investing in ICT Managed Services was important, as was a specific focus on cloud-based ‘as a service’ ICT delivery.
We won the contract because of our vision around ways to enhance the department’s current services model. We could provide greater flexibility at a lower cost with cloud-based technologies where appropriate, aligned with the Queensland Government’s ‘as a service’, and ‘cloud first’ strategies.
We’re delivering using a Service Catalogue approach, which means the department can pick and choose the services they require to meet business needs and quickly and appropriately scale these services up or down.
So far, we are providing the following services via a combination of cloud and hosted technologies:•Hybrid Cloud and On Premise Compute Environment•Network as a Service•Storage as a Service.We also provide the following support and governance services:
We’ve been careful to give the department a predictable cost structure while still being able to add value with innovative solutions such as the self-service password reset tool. The transition from the existing server and network infrastructure to Datacom’s cloud solution was based on an ‘as a service’ approach and transition was priced as a base project cost.
The on-boarding for this project was rapid; our transition team created 1,221 files during the planning phase, which resulted in more than 1,500 operational documents, diagrams, designs and configuration records. Within six weeks the Queensland Cloud team designed, tested and implemented a new highly redundant environment spanning three data centres and six customer locations. The team also retired 70 servers giving the department a net cost saving from day one of go-live.
The working relationship has been outstanding with a solid cultural fit between our two organisations. The strong onsite presence and walk-up support desk has allowed our staff to build great relationships with key department staff. We’ve listened and taken the time to understand the department’s objectives and aligned our support services accordingly. We’ve proven our methodology for on-boarding customers through the due diligence, discovery, build transformation and migration/decommission stages.
We endeavour to provide the highest standard of services to meet the department’s goals of innovation and strategic leadership by designing and operating offerings that are of high quality, cost effective and rich in functionality.
The working relationship has been outstanding with a solid cultural fit between our two organisations.
The strong onsite presence and walk-up support desk has allowed our staff to build great relationships with key department staff.
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